eReklamacje Xland

Privacy Policy

Data processing rules of the eReklamacje Xland service

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This Privacy Policy sets out the rules for processing the personal data of users of the eReklamacje Xland complaint service, operated by:

XLAND Paweł Rerych Sp. K.

ul. Malinowa 1, 44-240 Żory
NIP: 6511736840 • REGON: 38631545700000 • KRS: 0000846443

1. Data controller

The controller of your personal data is XLAND Paweł Rerych Sp. K. with its registered office in Żory (44-240), at ul. Malinowa 1, Poland.

2. Contact regarding your data

In matters related to personal data protection, you can contact us:

By post
ul. Malinowa 1
44-240 Żory
By email
serwis@ewozki.eu
By phone
(number on the store's website)

3. Scope of processed data

In connection with a complaint submitted via the form, we process in particular the following data:

  • Full name or company name
  • Correspondence address (street, building, postal code, city)
  • Email address, phone number
  • Tax ID (for B2B customers)
  • Product and proof of purchase details
  • Defect description and attached files
  • The selected type of claim

4. Purposes and legal basis

We process your personal data for the following purposes:

  • Handling the complaint – receiving, reviewing and resolving the complaint
    (basis: Art. 6(1)(b) and (c) GDPR – performance of a contract, legal obligation)
  • Contact regarding the complaint – providing status updates
    (basis: Art. 6(1)(b) GDPR)
  • Archiving and defense against claims
    (basis: Art. 6(1)(f) GDPR – legitimate interest)
  • SMS notifications – if you give your consent
    (basis: Art. 6(1)(a) GDPR – consent)

5. Data recipients

Your data may be shared with cooperating entities only to the extent necessary:

  • Manufacturers and authorized service centers (repair/replacement).
  • Courier companies (shipment of goods).
  • The accounting office and bookkeeping services.
  • IT and technical support providers.

6. Retention period

We store the data for the time necessary to:

  • Process and handle the complaint.
  • The expiry of the limitation period for claims (civil law).
  • Fulfill tax and accounting obligations.

7. Your rights

You have the right to:

  • Access your data.
  • Rectify (correct) your data.
  • Restrict processing.
  • Erase your data (in cases provided for by the GDPR).
  • Object to processing.
  • Withdraw consent (e.g. for SMS).
  • Lodge a complaint with a supervisory authority (in Poland: the President of UODO).
8. Voluntary provision of data

Providing the data is voluntary, but necessary for the complaint to be processed. Without the data, the complaint cannot be handled.

9. Profiling

Your data is not subject to automated decision-making or profiling with legal effects.

10. Cookies and logs

The service uses cookies and server logs to ensure the security and operation of the site. Details can be found in the store's Cookies Policy.

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